At this time’s Cache | Chatbots and psychological well being; Google infringed patents; Tech firms allege unfair cloud practices

A file picture of a cellular chat with a chatbot.
| Photograph Credit score: Getty Photographs

(This text is a part of At this time’s Cache, The Hindu’s publication on rising themes on the intersection of expertise, innovation and coverage. To get it in your inbox, subscribe here.)

Chatbots and psychological well being

The growing use of psychological well being chatbots powered by AI, as a result of stretched sources, is proving to be a double-edged sword. Whereas some psychological well being counselors say that chatbots may simulate empathy when coping with customers, it’s not the identical as actual human empathy, a 2023 examine by the American JAMA inner medication journal discovered that bots’ solutions had been rated “considerably increased for high quality and empathy” in comparison with that of physicians.

Aside from empathy, privateness, and safety stay main dangers for customers with a Mozilla researcher describing chatbot apps as “data-sucking machines with a psychological well being app veneer” and that they may share private info with third events.

Google infringed patents

Alphabet-owned Google was ordered to pay $15.1 million for infringing two patents associated to audio software program owned by Private Audio LLC, a Delaware federal jury mentioned in a verdict. Google was discovered to have wilfully infringed patents in its music app, Google Play Music, which might result in a choose growing the award by as much as thrice the decision quantity.

Google, on its half, mentioned it was dissatisfied with the decision and that it issues a “discontinued product” and wouldn’t have an effect on prospects. The corporate plans to enchantment in opposition to the decision.

Tech firms allege unfair cloud practices

Know-how commerce teams together with Google have griped to the Federal Trade Commission about alleged unfair practices within the cloud, together with by Microsoft. Firms, together with Google, alleged that distributors use anti-competitive practices with a purpose to entrench their place by stopping prospects from switching suppliers.

The allegation got here in response to the U.S. company’s request for info on safety points and competitors within the profitable marketplace for knowledge storage and computing energy within the so-called cloud.

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